Returns, Refunds & Replacement
When will I receive my refund?
Once we have received your parcel back, please allow up to 10 working days for us to deal with your return and take the appropriate action, whether it be an exchange or refund.When will I receive my refund?
Received faulty Item
We are very sorry if you have received a faulty item. Please contact our Customer Care team on 02476 501002 and we quickly remedy it for you.
What should I do if my purchase becomes faulty later on?
If your purchase becomes faulty later on and the goods are still within the warranty, they will then need to be returned to the service centre addressed in your guarantee along with your guarantee and reason for returning your item.
If the product is no longer under warranty please contact the customer care team on 02467 501002
Exchange or Refund process
We strive to ensure that you are delighted every time you shop with us and occasionally we do understand that you may need to return items.
To return your order, please send the product back to us with a letter containing your reason for return and order reference. We recommend using Royal Mail and require you to keep your tracking details.
A refund can be requested within 28 days of dispatch and to qualify for this the item must be unworn and brand new and returned to us with the original packaging, instructions, and guarantee.
Engraved items cannot be accepted for returns unless faulty.
Pierced jewellery such as earrings cannot be returned unless they are found to have a manufacturing fault, this is due to hygiene reasons but does not affect your statutory rights.
If you encounter any problems after 28 days of purchase, please refer to your original guarantee and service centre for returns on faulty items.
If you wish to exchange, you need to place a new order through the checkout procedure and return your unwanted item for a full refund.
You are responsible for the cost of returning the item to us.
If the item is found to be faulty we will refund up to £4.50 towards return postage.
We recommend all parcels are returned via Royal Mail with adequate insurance cover and for proof of purchase please keep your tracking ID number.
Once your return has been received by us you will receive an email acknowledging receipt.
Please allow up to 10 days for our returns department to refund your account.
Please send us the items back to the following address using tracked delivery and in original packaging including guarantee:
141 Daventry Road
Or simply bring your item to our store if you're local - Our opening hours are: Monday - Saturday 9am - 5pm In addition to your statutory rights, we offer a refund or exchange on any of our items returned unworn and in their original condition with the original box/guarantees.
Items Returned within 28 days will qualify for an exchange or a refund.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
For reasons of hygiene Earrings cannot be returned for any reasons unless proven faulty when purchased.