Delays may occur due to high volumes of Christmas orders and Coronavirus related delays.
UK Delivery Information
We can only ship to the chosen address provided at the time of your order and depending on which service you choose, we may require a signature upon delivery of the goods.
If you are unable to take delivery of the goods, a delivery advice note will be left advising you of the attempted delivery time/date and details on how and where you can collect your goods.
Delivery Option Delivery Time Delivery Cost
STANDARD DELIVERY: 5 Working Days, Free On All Orders
TRACKED DELIVERY: 2-3 Working Days, £2.50 Or Free On All Orders Over £35
EXPRESS DELIVERY: 1-2 Working Day, £3.50 Or Free On All Orders Over £250
SPECIAL DELIVERY: Signed For Service Arriving Next Working Day, £6.99
SATURDAY DELIVERY: Signed For Service Arriving Next Saturday Before 1pm, £9.99
COLLECT IN STORE-Coventry: Collect from our Coventry store when it's convenient for you, Free
*Engraved orders are usually dispatched within 24 hours.
Please note that we are unable to deliver to PO Box numbers
To ensure your order is dispatched the same day choose 'Special Next Day Delivery' or 'Saturday Delivery' and order before 3pm.
As long as your order is placed before 3.00pm, we aim to dispatch the same day subject to stock and availability.
Orders received after 3.00pm will be dispatched the following working day, (please note that orders will not be dispatched after 3.00pm on a Friday, over the weekend or on bank holidays).
We try our best to meet delivery timescales, however at busy periods such as Christmas there may be a slight delay in the dispatching of your order.
If the item is not in stock please allow up to 28 days for delivery. It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.
Once your order has been dispatched via Royal Mail, you will receive an email which contains a unique tracking number, which will then allow you to track your parcel online through the Royal Mail website.
We will always aim to ship all of our orders within the time frame we have specified and on very rare occasions parcels may be lost or arrive to you late.
Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we are able to replace or refund the order after 21 working days and once the post office clarifies that the parcel is lost.
Alternatively we will send a replacement out immediately at the same cost (subject to stock availability) and your original purchase costs will be refunded after 14 days, this way you will receive your order.
Deliveries Undelivered & Returned
You must be available to receive your delivery or arrange prompt collection with your local sorting office. All orders returned to us as marked undelivered can be redelivered but will incur an additional delivery charge.
If ordering from the Channel Islands, please contact us regarding your refund on VAT, as this will not be automatically deducted at the checkout stage.
Will I need to sign for my order?
All orders that are sent out Recorded or Special Delivery will require a signature upon delivery of the goods.
If you are out, the courier will leave you a 'While you were out' card, which you will need to take to your nearest postal depot to collect your parcel.
If you do not collect it within a short period of time, then the parcel will be returned back to us.
Are parcels insured?
Yes, provided you have gone through the Track and Trace procedure (accessed via your account) and the order has not been delivered in the time specified, we will replace or refund the order after 21 working days if the post-office verifies that the parcel is lost.
Alternatively, if its urgent, we can send a replacement out to you immediately at the same cost and we will refund your original purchase costs after 14 days, this way you will receive your order, as long as we hold current stock of what you have ordered.