Christmas Returns Policy 2020
Items purchased online after 28th November 2019, can be returned until the 17th January 2020.
Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
This will not apply in respect of Personalised Goods or Goods made to your specification.
UK Delivery Information
We can only ship to the chosen address provided at the time of your order and depending on which service you choose, we may require a signature upon delivery of the goods.
If you are unable to take delivery of the goods, a delivery advice note will be left advising you of the attempted delivery time/date and details on how and where you can collect your goods.
|Delivery Option||Delivery Time ||Delivery Cost|
|5 Working Days Tracked Delivery||3-5 Working Days, expect in 3-5 Working Days ||Free|
|2-3 Working Day Tracked & Signed ||Usually 48 Hours, expect within 2-3 Days ||£2|
|1-2 Working Day Tracked & Signed||Usually 24 Hours, expect Within 1-2 Days ||£3.50|
|Special Next Day by 1pm||Guaranteed by 1pm Next Working Day* ||£7|
|Saturday Delivery by 1pm||Guaranteed by 1pm Saturday*||£10|
|Collect In Store - Coventry||Collect your order when it's convenient for you||Free|
*Engraved orders are usually dispatched within 24 hours.
Please note that we are unable to deliver to PO Box numbers
To ensure your order is dispatched the same day choose 'Special Next Day Delivery' or 'Saturday Delivery' and order before 3pm.
Collect in Store
You can collect in store the same day if you order before 3pm! To collect on Saturday, please order before 3pm Friday.
As long as your order is placed before 3.00pm, we aim to dispatch the same day subject to stock and availability.
Orders received after 3.00pm will be dispatched the following working day, (please note that orders will not be dispatched after 3.00pm on a Friday, over the weekend or on bank holidays).
We try our best to meet delivery timescales, however at busy periods such as Christmas there may be a slight delay in the dispatching of your order.
If the item is not in stock please allow up to 28 days for delivery. It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.
Once your order has been dispatched via Royal Mail, you will receive an email which contains a unique tracking number, which will then allow you to track your parcel online through the Royal Mail website.
We will always aim to ship all of our orders within the time frame we have specified and on very rare occasions parcels may be lost or arrive to you late.
Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we are able to replace or refund the order after 21 working days and once the post office clarifies that the parcel is lost.
Alternatively we will send a replacement out immediately at the same cost (subject to stock availability) and your original purchase costs will be refunded after 14 days, this way you will receive your order.
Deliveries Undelivered & Returned
You must be available to receive your delivery or arrange prompt collection with your local sorting office. All orders returned to us as marked undelivered can be redelivered but will incur an additional delivery charge.
If ordering from the Channel Islands, please contact us regarding your refund on VAT, as this will not be automatically deducted at the checkout stage.