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How do I return an item for exchange or refund?

Returns

We strive to ensure that you are delighted every time you shop with us and occasionally we do understand that you may need to return items.

To return your order, please send the product back to us with a copy of your invoice and explanation letter with the reason to the return address on your invoice. We recommend using Royal Mail and require you to keep your tracking details.

A refund can be requested within 28 days of dispatch and to qualify for this the item must be unworn and brand new and returned to us with the original packaging, instructions, and guarantee.

Exclusions 

Engraved items cannot be accepted for returns

Pierced jewellery such as earrings cannot be returned unless they are found to have a manufacturing fault, this is due to hygiene reasons but does not affect your statutory rights.

If you encounter any problems after 28 days of purchase, please refer to your original guarantee and service centre for returns on faulty items.

Exchanges

If you wish to exchange, you need to place a new order through the checkout procedure and return your unwanted item for a full refund.

Postage

You are responsible for the cost of returning the item to us.

If the item is found to be faulty we will refund up to £4.50 towards return postage.

We recommend all parcels are returned via Royal Mail with adequate insurance cover and for proof of purchase please keep your tracking ID number.

Once your return has been received by us you will receive an email acknowledging receipt. 

Refunds

Please allow up to 10 days for our returns department to refund your account. 

Please send us the items back to the following address using tracked delivery and in original packaging including guarantee:

Edmonds

141 Daventry Road

Cheylesmore

Coventry

CV3 5HD

Or simply bring your item to our store if you're local - Our opening hours are: Monday - Saturday 9am - 5pm

In addition to your statutory rights, we offer a refund or exchange on any of our items returned unworn and in their original condition with the original box/guarantees.

Items Returned within 28 days will qualify for an exchange or a refund.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. 

For reasons of hygiene Earrings cannot be returned for any reasons unless proven faulty when purchased.

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