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FAQs

Please select the subject below and click for more information.
  • About Us

    At Edmonds we offer a wide and wonderful range of Mens, Womens and Childrens Jewellery

    Edmonds has been retailing since 1979, we are committed to offering a wide selection of branded wristwatches, jewellery, pocket watches and gifts we are an official stockist of brands and all our products are 100% genuine. Our buyers are continually looking for new and different designs to keep our website fresh and up to date and to offer our customers something a little different.

    Mens JewelleryWomens Jewellery     Childrens Jewellery 

     

    Fred Bennet Sterling Silver mens necklaceaviv handmade 3 pendant necklace

     

    We endeavour to bring the quality of our high street store to the internet with not only the best prices and quality, but with the highest level of customer service and satisfaction to enable a secure and pleasurable shopping experience within your expected delivery time scale.

    We also offer a stunning selection of 

    GiftsWatchesPocket Watches


    charlie bears walks dogJ&T windmills sterling silver wrist watchJEAN PIERRE OF SWITZERLAND Chrome Double Hunter Dual Dial Moondial Pocket Watch
     

    All orders are dispatched the same working day if ordered before 3pm and engraved orders can be upgraded to priority engraving!

    We use a live stock tracking system, which means if its showing in stock then it is.
     
    We have a bespoke engraving service to offer that personal touch to a special gift.
  • Our Store

    Click here to see a map of our store where you can enter your postcode for directions.

  • Instore Services


    At Edmonds we offer a range of in store services


    Jewellery ServicesEngraving Services     Watch Services 
       
    engraving serviceReplacement Watch Straps

     

    We offer the following services:

    Jewellery cleaning 

    Jewellery repairs

    Stone replacements

    Advice on Jewellery 

     

    We use 4 machines and skilled engravers

    We can engrave most products  

    Pocket watches with flat surfaces can be engraved with images. 

    Engraveable materials are pewter, sterling silver and chrome plated or gold plated stainless steel.


    We offer the following services:

    Replacement batteries for your watch while you wait

    Bracelet adjustments

    Strap replacements, new straps and bracelets

    All repairs and services are guaranteed.

     

     
    We also offer a personalised greetings card service and a car fob replacement service
     
    Please visit us in store at:
     
    Edmonds
    141 Daventry Road
    Cheylesmore
    Coventry
    CV3 5HD
     
    Prices in store may vary from those shown online.
  • Privacy & Security
    When you visit, order or register on www.edmondsjewellers.com we will ask you to input and we will collect personal information from you such as your name, e-mail, billing address, delivery address, telephone number, product selection, credit card or other payment information and a password.
     
    We will keep it on a secure server and we will fully comply with all applicable UK Data protection and consumer legislation currently in force.
     
    We will treat all your personal information as confidential and will not sell or rent this information to third parties.
     
    We may use your personal information to send you promotional information if you wish this to happen.
     
    Occasionally we run out of stock so in order to fulfil your order we may need to share your delivery details with our distribution partners.
     
    You may request details of personal information we hold on you, however a small fee will be payable.
     
    We are committed to protecting your privacy. We constantly review our systems and data to ensure we can offer the best possible service to our customers.
  • Terms & Conditions

    To protect your own interests please read the conditions carefully before you confirm your order. If you are uncertain as to your rights under them or you want any explanation about them please write, phone or email us using the contact data shown on our website before you place the order. 

    YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.

    By placing an order and purchasing goods from www.edmondsjewellers.com you enter into a legally binding agreement with us on the following conditions. You should read and understand these conditions because they affect your rights and liabilities.

    These are the Standard Terms and Conditions of Sale of Edmonds, 141 Daventry Road, Cheylesmore, Coventry. CV3 5HD ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods").Our Vat registration number is 418 866 025. Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form.

    In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below.

    THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.

    1. Interpretation

    1.1 In these Conditions:

    Conditions means the standard Terms and Conditions of sale set out in this document;  

    Contract means the contract for the sale of the Goods;

    Payment Card means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order; 'Delivery Area' means where ever we accept an order from in our checkout.

    'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;

    Information System means a system for generating, sending, receiving, storing or otherwise processing electronic communications;

    Order means any order placed by you with us for the supply of Goods;

    Order Form means the electronic order form completed and submitted electronically by you;

    Regulations means the Consumer Protection (Distance Selling) Regulations 2000;

    'Web Site' our presence on the world wide web, currently accessible via the address www.edmondsjewellers.com.

    1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.

    1.3 Unless the context otherwise requires:-

    1.3.1 words importing the singular shall include the plural and vice versa;

    1.3.2 words importing the masculine gender shall include the feminine gender and vice versa;

    1.3.3 references to persons shall include bodies of persons whether corporate or incorporate.

    1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.

    1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

    2. Basis of the sale

    2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

    2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

    2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.

    2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

    3. Orders

    3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

    3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.

    3.3 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

    3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

    3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

    3.6 We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements

    4. Price of the goods

    4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

    4.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.

    4.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.

    4.4 The total price is inclusive of any applicable value added tax.

    5. Terms of payment

    5.1 Upon providing us with details of the Payment Card and submitting the Order you :

    5.1.1 confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and

    5.1.2 authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

    5.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

    5.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.

    5.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

    6. Delivery

    6.1 Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

    6.2 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

    6.3 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.

    6.4 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

    6.5 Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.

    7. Risk and property

    7.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.

    7.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.

    8. Warranties and liability

    8.1 Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer?s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

    8.2 As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens Advice Bureau.

    8.3 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS

    You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.

    8.4 Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:

    reject the Goods and receive a full refund;

    or have the Goods (or the part in question) replaced free of charge.

    Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:

    replace the Goods (or the part in question) free of charge or

    at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.

    8.5 Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:

    i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

    ii) such loss or damage is not a reasonably foreseeable result of any such breach;

    iii) any increase in loss or damage resulting from breach by you of any term of this contract.

    In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.

    8.6 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.

    8.7 We assume no responsibility for the contents of any other web sites to which this Web Site has links.

    9. Right to Cancel

    9.1 You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price including the original shipping charges to you. This refund will be made within 14 days unless we have agreed otherwise with you.

    9.2 During the cooling off period any cancellation must be given by written notice by either party.

    9.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.

    9.4 The right to cancel this contract will not apply in respect of:

    Personalised Goods or Goods made to your specification

    In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.

    10. Communications

    10.1 Any communication sent electronically by e-mail or otherwise:

    10.1.1 will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;

    10.1.2 will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;

    10.1.3 will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;

    10.1.4 will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.

    10.2 To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.

    11. General

    11.1 Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second class post.

    11.2 The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.

    11.3 No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).

    11.4 If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

    11.5 We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.

    11.6 The headings in these Conditions are for convenience only and will not affect their interpretation.

  • Cookie Policy
    Introduction to Cookies
     
    Cookies are small text files which are stored on your computer to enable you to use our website correctly, we can't track who you are from them, they are there so that it allows you to view and purchase products from our website.
     
    Without cookies you would not be able to purchase items in your basket, save your favourite items to your wishlist or log in to an account on our website.

    You have more than likely used the types of cookie data files we are referring to without even being aware that you have done so.

    What Cookies are used and why do we use them?

    Session Cookie
    The session cookie it the most commonly used cookie of all, it simply allows your browser to remember all the pages you have visited and allows functions such as purchasing though the shopping basket and logging in to your user account to work as effectively as possible, without this these features would not work correctly.

    Google Analytics cookie
    The Google Analytics cookie is used to let us monitor traffic that visits our website. We can't share or provide any information that would be identifiable, it simply allows us to see how easy our site is to view on search engines to monitor how successful our strategy has been for the marketing of our website. To view more information on this please view Google's Privacy Policy.

    YouTube Cookie
    We embed YouTube videos into the website as a more dynamic way for you to learn about our products and services. YouTube uses cookies for remembering your user preferences and to provide links to other videos that are relevant to you. We do not set and cannot access the information in YouTube cookies, for more information, please see YouTube's Privacy Policy.

    WordPress Cookie
    Our website also uses the popular WordPress blogging system, this system also requires the use of a cookie to store information about your page views and whether you're logged in. For more information, please see WordPress's Cookie Policy.

    Agreeing to our Policy
    If you agree with our cookie policy and the usage of the data, then you do not have to do anything further, simply continue using our website as you have been for full functionality of our site. If however you do disagree with our cookie policy and would like to disable the use of cookies on your computer, please follow instructions which are given here: www.allaboutcookies.org.

    Please be aware that should you decide to not allow cookies on your computer, our website will not function as it should do.
  • UK Delivery Information
    UK Delivery Information
     
    We can only ship to the chosen address provided at the time of your order and depending on which service you choose, we may require a signature upon delivery of the goods.
     
    If you are unable to take delivery of the goods, a delivery advice note will be left advising you of the attempted delivery time/date and details on how and where you can collect your goods.
     
    Delivery OptionDelivery Time Delivery Cost
    5 Working Days Tracked Delivery3-5 Working Days, expect in 3-5 Working Days   Free
    2-3 Working Day Tracked & Signed Usually 48 Hours, expect within 2-3 Days   £2
    1-2 Working Day Tracked & SignedUsually 24 Hours, expect Within 1-2 Days    £3.50
    Special Next Day by 1pmGuaranteed by 1pm Next Working Day*  £6
    Saturday Delivery by 1pmGuaranteed by 1pm Saturday*£10
    Collect In Store - CoventryCollect your order when it's convenient for youFree
     
    *Engraved orders are usually dispatched within 24 hours. 

    Please note that we are unable to deliver to PO Box numbers      
     
    To ensure your order is dispatched the same day choose 'Special Next Day Delivery' or 'Saturday Delivery' and order before 3pm.
     
    Collect in Store 
     
    You can collect in store the same day if you order before 3pm! To collect on Saturday, please order before 3pm Friday.
     
    Dispatch Time
     
    As long as your order is placed before 3.00pm, we aim to dispatch the same day subject to stock and availability.
     
    Orders received after 3.00pm will be dispatched the following working day, (please note that orders will not be dispatched after 3.00pm on a Friday, over the weekend or on bank holidays).
     
    We try our best to meet delivery timescales, however at busy periods such as Christmas there may be a slight delay in the dispatching of your order.
     
    If the item is not in stock please allow up to 28 days for delivery. It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.
     
    Dispatch Notification
     
    Once your order has been dispatched via Royal Mail, you will receive an email which contains a unique tracking number, which will then allow you to track your parcel online through the Royal Mail website.
     
    Late Deliveries
     
    We will always aim to ship all of our orders within the time frame we have specified and on very rare occasions parcels may be lost or arrive to you late.
     
    Lost Deliveries
     
    Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we are able to replace or refund the order after 21 working days and once the post office clarifies that the parcel is lost.
     
    Alternatively we will send a replacement out immediately at the same cost (subject to stock availability) and your original purchase costs will be refunded after 14 days, this way you will receive your order.
     
    Deliveries Undelivered & Returned
     
    You must be available to receive your delivery or arrange prompt collection with your local sorting office. All orders returned to us as marked undelivered can be redelivered but will incur an additional delivery charge.
     
    Channel Islands
     
    If ordering from the Channel Islands, please contact us regarding your refund on VAT, as this will not be automatically deducted at the checkout stage.
  • International Delivery Information
     
    Shipping Locations
     
    Please see further down the page for a list of locations we ship to. If you are trying to purchase something and are unable to find your shipping location country in our checkout system, then please contact us and we will be able to assist you with your query.
     
    Delivery OptionDelivery TimeDelivery Cost
    European Delivery3-5 Working Days, expect in 3-5 Working Days£10
    European Swiss3-5 Working Days, expect in 3-5 Working Days£10
    International Delivery3-5 Working Days, expect in 3-5 Working Days£13
     
     

    Dispatch Time
     
    As long as your order is placed before 3.00pm, we aim to dispatch the same day subject to stock and availability.
     
    Orders received after 3.00pm will be dispatched the following working day, (please note that orders will not be dispatched after 3.00pm on a Friday, over the weekend or on bank holidays).
     
    We try our best to meet delivery timescales, however at busy periods such as Christmas there may be a slight delay in the dispatching of your order.
     
    Please note all mechanical timepieces will be put on a 24 hour functionality test before being dispatched.
     
    Dispatch Notification
     
    Once your order has been dispatched via Royal Mail, you will receive an email which contains a unique tracking number, which will then allow you to track your parcel online through the Royal Mail website.
     
    Late Deliveries
     
    We will always aim to ship all of our orders within the time frame we have specified and on very rare occasions parcels may be lost or arrive to you late.
     
    Lost Deliveries
     
    Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we are able to replace or refund the order after 21 working days and once the post office clarifies that the parcel is lost.
     
    Alternatively we will send a replacement out immediately at the same cost (subject to stock availability) and your original purchase costs will be refunded after 14 days, this way you will receive your order.
     
    Deliveries Undelivered & Returned
     
    You must be available to receive your delivery or arrange prompt collection with your local sorting office. All orders returned to us as marked undelivered can be redelivered but will incur an additional delivery charge..
     
    European Shipping Countries

    AlbaniaAustriaBelgium
    BulgariaCroatiaCyprus
    Czech RepublicDenmarkEstonia
    Finland FranceGermany
    GreeceHungaryIreland
    Isle of ManItalyLatvia
    Luxembourg MaltaMacedonia
    MonacoMontenegroNetherlands
    NorwayPolandPortugal
    RomaniaRussiaSerbia
    SlovakiaSloveniaSpain
    SwedenSwitzerlandTurkey
     
    Outside Europe (Rest of the World)
     
    AfghanistanArgentinaArmenia
    ArubaAustraliaBahamas
    BarbadosBosnia-HerzegovinaBrazil
    CanadaChileDominican Republic
    EgyptGibraltarGuam
    Hong KongIndiaIndonesia
    IsraelJapanRepublic of Korea
    MexicoNew Zealand Peru
    PhilippinesSaint LuciaSingapore
    TaiwanThailandUnited Arab Emirates
    United States of America  
     
    Import Duties
     
    Import duties & tax (Vat) is charged at the appropriate rate to all destinations we ship to within the EU.
     
    Import duties & tax (Vat) will be deducted automatically when the billing details are entered into the checkout stage. 
     
    Any additional charges for customs clearance is your responsibility as we have no control and custom policies vary from country to country.
  • Are parcels insured?

    Yes, provided you have gone through the Track and Trace procedure (accessed via your account) and the order has not been delivered in the time specified, we will replace or refund the order after 21 working days if the post-office verifies that the parcel is lost.

    Alternatively, if its urgent, we can send a replacement out to you immediately at the same cost and we will refund your original purchase costs after 14 days, this way you will receive your order, as long as we hold current stock of what you have ordered.

  • How can I track my order?

    Once your order is ready for dispatch, an email will be sent to you with a unique tracking reference which can be traced online at www.royalmail.com

    Please contact our Customer Service team on 02476 501002 if you would like more information.

  • Will I need to sign for my order?

    All orders that are sent out Recorded or Special Delivery will require a signature upon delivery of the goods.

    If you are out, the courier will leave you a 'While you were out' card, which you will need to take to your nearest postal depot to collect your parcel.

    If you do not collect it within a short period of time, then the parcel will be returned back to us.

  • What packaging care is taken?

     All of our products are very carefully packaged and are always sent to you in the official manufacturers packaging when it exists which is around 90% of products.

    We take great care with your items and we thoroughly inspect them before dispatching to you to ensure that we are only sending quality products and nothing has happened during storage.

    We also use a discreet returns address so its not evident what is inside the parcel.  You will notice that the return address states 'Edmonds' with no mention of a jeweller in order to protect the contents.

    When your order arrives it will show no signs of tampering, so if you suspect anything please let us know.

  • How do I return an item for exchange or refund?

    Returns

    We strive to ensure that you are delighted every time you shop with us and occasionally we do understand that you may need to return items.

    To return your order, please send the product back to us with a copy of your invoice and explanation letter with the reason to the return address on your invoice. We recommend using Royal Mail and require you to keep your tracking details.

    A refund can be requested within 28 days of dispatch and to qualify for this the item must be unworn and brand new and returned to us with the original packaging, instructions, and guarantee.

    Exclusions 

    Engraved items cannot be accepted for returns

    Pierced jewellery such as earrings cannot be returned unless they are found to have a manufacturing fault, this is due to hygiene reasons but does not affect your statutory rights.

    If you encounter any problems after 28 days of purchase, please refer to your original guarantee and service centre for returns on faulty items.

    Exchanges

    If you wish to exchange, you need to place a new order through the checkout procedure and return your unwanted item for a full refund.

    Postage

    You are responsible for the cost of returning the item to us.

    If the item is found to be faulty we will refund up to £4.50 towards return postage.

    We recommend all parcels are returned via Royal Mail with adequate insurance cover and for proof of purchase please keep your tracking ID number.

    Once your return has been received by us you will receive an email acknowledging receipt. 

    Refunds

    Please allow up to 10 days for our returns department to refund your account. 

    Please send us the items back to the following address using tracked delivery and in original packaging including guarantee:

    Edmonds

    141 Daventry Road

    Cheylesmore

    Coventry

    CV3 5HD

    Or simply bring your item to our store if you're local - Our opening hours are: Monday - Saturday 9am - 5pm

    In addition to your statutory rights, we offer a refund or exchange on any of our items returned unworn and in their original condition with the original box/guarantees.

    Items Returned within 28 days will qualify for an exchange or a refund.

    For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. 

    For reasons of hygiene Earrings cannot be returned for any reasons unless proven faulty when purchased.

  • How long will it take for my order to be delivered?

    With standard delivery, allow up to 5 working days.

    If you have upgraded your delivery you can expect your order sooner.

    Special Next Day Delivery will be delivered before 1pm the day after ordering, providing the order was placed before 3pm.

    24 Hour Tracked will be delivered within 24 hours of dispatch

    48 Hour Tracked will be delivered within 48 hours of dispatch

    Special Saturday Delivery will be delivered before 1pm on Saturday, providing the order was placed before 3pm Friday.

    For European Delivery allow 3-7 working days. A signature is required.

    For International Delivery allow 6-10 working days. A signature is required.

  • Is your website secure?

    Yes our website is secured using an Encryped connection through an SSL Certificate. 

    An SSL certificate is a bit of code on the web server that provides security for online communications. When a web browser contacts this web site, the SSL certificate enables an encrypted connection. It’s kind of like sealing a letter in an envelope before sending it through the mail.

    SSL certificates also inspire trust because each SSL certificate contains identification information. When you request an SSL certificate, a third party verifies information and issues a unique certificate to you with that information. This is known as the authentication process.

  • Do you provide a price match service?
    Yes we do. We constantly monitor our prices against our competitors to give you the lowest price possible, so if you find the same product on a UK competitors website and its cheaper, then please send us the details using the form below and we will match that price!
     
    Price Promise Guidelines
     
    We are only able to price promise with UK based websites.
     
    We can only price promise with official dealers of Watches and Jewellery.
     
    We are unable to price promise any products that are in liquidation or in clearance sales.
     
    Postage, Packaging & VAT must be included in the competitor's final price.
     
    The product must be identical to the one we sell and in stock.
     
    We must be able to verify the offer and we reserve the right to refuse any price match request if we would incur a financial loss.
     
    We are unable to attempt to price match against grey market importers and marketplaces including Amazon and eBay along with price comparison sites.
  • How do I know if my order has been processed?

    It will come up on the screen that your order has been successful after you have entered your 3D secure details. You will then receive an order confirmation email and an email once your order has been dispatched.

  • Can I have my order sent to a different address?

    Yes we can deliver to a different address but a signature will always be required upon delivery of the goods, you can select different addresses during the checkout procedure.

    If placing a telephone order your shipping and billing MUST be the same for security reasons, our customer service team will always ask this before taking an order. So we ask if you do require different shipping and billing addresses, please place your order online.

  • Can I have my order personalised?

    Yes we offer a bespoke engraving service for all of our customers, provided the products are engraveable. For full details on Engraving please visit the Engraving section of our website.

  • Do you deal with corporate orders?

    Yes we do deal with corporate orders. Our corporate service is an ideal way to give clients or work colleagues a gift that will make an impression. 

    Please contact us on 02476 501002 where our customer care team will help you manage corporate gifting with ease and convenience.  

  • How can I pay for my order?

    We accept Switch, Delta Visa, MasterCard and Solo. Payment can also be made using your PayPal and Amazon checkout account. Our site is 100% secure with Secpay & MasterCard Secure code.

  • Can I place an order over the telephone?

    Yes, you can contact our experienced Customer Care Team on 02476 501002 between Monday – Friday 9.00am to 5.00pm to place an order.

    If placing a telephone order your shipping and billing MUST be the same for security reasons, our customer service team will always ask this before taking an order. So we ask if you do require different shipping and billing addresses, please place your order online.

    Please note if you are calling to place an order, it would be helpful to note the product codes you require. You can also add the products you require to your shopping bag or create a wishlist in order to view the product codes (which are needed to place an order over the telephone).

  • Can I cancel/change my order?

    If you wish to cancel or change your order please contact us as soon as possible before we dispatch your order.

    If we have already dispatched your order and you no longer require it, you can refuse to sign for your order and it will then be automatically returned to us. We will then take the appropriate action when we receive it back.

  • I have received a faulty item?

    We are very sorry if you have received a faulty item. Please contact our Customer Care team on 02476 501002 and we quickly remedy it for you.

  • What should I do if my purchase becomes faulty later on?

    If your purchase becomes faulty later on and the goods are still within the warranty, they will then need to be returned to the service centre addressed in your guarantee along with your guarantee and reason for returning your item.

    If the product is no longer under warranty please contact the customer care team on 02467 501002

     

  • I have not received my order?

    Once you have gone through the Track and Trace procedure (accessed via your account) and the order has not been delivered in the time specified, we can only replace or refund the order after 21 Working days, and after the post office is happy to clarify that the parcel is lost.

    Alternatively we will send a replacement out immediately at the same cost and your original purchase costs will be refunded after 14 days, this way you will receive your order, as long as we hold current stock of what you have ordered.

  • When will I receive my refund?

    Once we have received your parcel back, please allow up to 10 working days for us to deal with your return and take the appropriate action, whether it be an exchange or refund.

  • Engraving Advice

    Advice

    • A well balanced concise inscription will always produce the best result, but we are happy to engrave your requirements.
    • Practice writing your wording and layout, keep it simple and to the point.
    • Avoid 'From'... & 'To'... format in your inscription it's not a gift card.
    • Capitalize the first letter of each major word.
    • If its a pocket watch try to keep the longest line in the centre.
    • It's a little more discreet and personal to add the inscription to the back of the pocket watch case, don't spoil your item by adding too much text front and back.

    Information

    • Once an order has been engraved it cannot be cancelled.
    • We do not refund or exchange engraved items.
    • It is the customer's responsibility to ensure all information provided is accurate and complete.
    • Inscriptions are centered within the text area.
    • We do not mix font styles as this is not pleasing on the eye.
    • Inside pocket watch case cover engraving is not possible, we only engrave on the front and back outer cases.
    • Engraving may not appear exactly as pictured in terms of look and size.
    • We reserve the right to make minor changes, if the details submitted are totally inappropriate we may contact you with our recommendations.
    • Special engraving details should be submitted in the further instructions box during the engraving details process.
    • We try to dispatch all engraved items the same day but can take up to 3 days at peak times. We recommend upgrading to our priority engraving; 3pm is the daily cut-off for same day dispatch.
    • If you have exceptionally urgent delivery requirements we suggest contacting us.
    • We only engrave our own products.
  • Size Guide
    Ring sizing guide
     
    As a UK company we use UK ring sizing with rings measuring from size A through to Z, with A being the smallest size.
     
    When choosing a ring size please keep in mind that factors such as the design will have an effect on the sizing (rings with a thicker band will make the ring size you need slightly larger compared to a ring of a more narrow band).
     
    This guide allows you to convert the size of your finger into the UK sizing.
     
    Ring Size (UK)AB CDE FGHI
              
    Measurement (mm)37.839.140.441.742.944.245.546.848
              
    Ring Size (UK)JLMNOPQR
              
    Measurement (mm) 48.750.051.252.553.855.156.357.658.9
              
    Ring Size(UK)STUVWXYZ 
              
    Measurement (mm) 60.261.462.764.065.366.667.868.5 
  • Guarantee & Warranty Information

    As we are an authorised stockist, almost all of our products come with a manufacturers guarantee/warranty.

    The duration of these may differ from product to product but will always arrive with a minimum of one years cover.

    In the unlikely event that something goes wrong with your product, please be assured that we will try our best to help you!

     

     

  • What are the 5 types of Pocket Watch?

    Pocket watches are classified by their type of casing or display and they come in a variety of stunning designs. Here we outline the five differing styles of pocket watch.

    What are the 5 different styles of Pocket Watch?

    Open Face Pocket Watches

    Why Open Face?

    JEAN PIERRE OF SWITZERLAND 17 Jewel Sterling Silver Mechanical Open Face Pocket Watch
     
    Open Face Pocket watches are aptly named as the face is naturally visible and deemed to be open€™.
     
    They were traditionally worn as a pendant and historically they lost popularity as the watch faces were made from porcelein and were fragile and easily broken.
     
    New styles of cases were created with watch protection in mind. 
     
    These days the watch face is made from much sturdier material so open face pocket watches no  longer carry the same risks which has brought them right back into fashion.
     
    Open Face pocket watches offer some stunning designs and some have whats known as a skeleton display that allows you to see the inner workings of the watch, making them a little work of art.
     
    How do you wear it?
     
    Ideally you would wear this pocket watch with a secure pocket watch chain fastened through a waistcoat, button hole or belt loop.

























     

     Why Full Hunter? 

    Full Hunter Pocket Watches

     
    It is believed that full hunter pocket watches originated in England were Fox hunters needed to have their watch protected due to the rigorous nature of the activity and also to be able to read the time with one hand whilst their other hand held the reins of their horse, which in this context, was the hunter.
     
    The watch has a closed case on a spring that protects the watch from dust, dirt and damage.
     
    Today, full hunter pocket watches come in a range of beautiful designs on the front case along with the flexibility to add engraving making them a personal timepiece and a perfect and stylish piece of memorabilia
     
    How do you wear it?
     
    Ideally you would wear this pocket watch using a a secure pocket watch chain fastened through a waistcoat, button hole or belt loop.
      wooford swiss full hunter pocket watch

     Half Hunter Pocket Watches

     

    Why Half Hunter?


    WOODFORD 17 Jewel Gold Plated Mechanical Half Hunter Pocket WatchThe difference between a half hunter pocket watch and a full hunter pocket watch is the addition of a viewing window on the front of the case allowing you to see the time without needing to open it.
     
    This added a convenience to the watch blending the best of open face and full hunter.
     
    The viewing window is surrounded by the markings of time offering two styles of watch face in one watch, one open, one closed.
     
    Half Hunter pocket watches have become a popular addition to the wardrobe offering the styles and convenience of two other styles of watch. Half hunter watches are also referred to as demi hunter watches.
     
    How do you wear it?
     
    Ideally you would wear this pocket watch using a a secure pocket watch chain fastened through a waistcoat, button hole or belt loop.  

      Why Double Hunter?

     

    Double Hunter Pocket Watches


    Double hunter pocket watches have an openable case on the front and the back.
     
    From the front it would look like a full hunter watch but a double hunter watch allows the reverse of the case to also be opened so you can appreciate the beauty of the clockwork and mechanics inside.  
     
    With both cases fully open, the watch stands independently as an ornamental clock offering more flexibility than other styles.
     
    The double hunter style of watch offers a true appreciation of craftsmanship and with its added versatility of becoming a stand alone clock it has grown in popularity over the years
     
    How do you wear it?
     
    Ideally you would wear this pocket watch using a secure pocket watch chain fastened through a waistcoat, button hole or belt loop.
    WOODFORD Double Hunter Sterling Silver Mechanical Pocket Watch With Albert T-Bar Chain

    Half Double Hunter Pocket Watches

     

    And finally… Why Double Half Hunter?


    RAPPORT Gents Gold Plated Double Half Hunter Skeleton Pocket Watch
    Double half hunter pocket watches as you may have worked out by now, are watches that offer the great versatility of the double hunter where you can open both sides of the watch, yet the front now has a viewing window allowing you to see the time without needing to open it.
     
    This is a combination of all the different styles of pocket watch and the most versatile of all. 
     
    ouble half hunter pocket watches for reasons mentioned have become highly collectable timepieces that are fashionable and can be handed down the generations making them a perfect choice for special occasions.
     
    How do you wear it?
     
    Ideally you would wear this pocket watch using a a secure pocket watch chain fastened through a waistcoat, button hole or belt loop.
  • How do I take care of my pocket watch?

    Your pocket watch is something to preserve and treasure and they can be handed down the generations as family heirlooms and memories.

    The following are a set of quick guidelines to stick to in order to make sure you avoid any damage and breakages.

    Do not over wind the Pocket Watch - Mechanical pocket watches should be wound daily but be careful not to over wind it as this can cause damage to the inner workings.

    Open Face Pocket Watch - Carry open face pocket watches with the dial facing inwards as this will protect the crystal from potential damage.

    Ensure nothing else in your pocket - A pocket watch should never be placed inside a pocket with other articles that could cause damage such as keys or coins.

    Do not force anything - Pocket watches with covers should be treated with care. Never force the casing beyond the limit that it can open. Damage may occur to the hinge or spring alignment and this could result in the case not closing properly.

    Be careful when cleaning - Clean the outside of the pocket watch using a soft cloth.

    Store correctly - Pocket watches should be stored when you're not earring them, either in the original packaging box, pouch or on a pocket watch stand where it can still be viewed as a beautiful time piece.

    Be wary of environmentals - Pocket watches should not come into contact with perfumes or deodorants. The crystal may be affected and the metal may also be at risk of being damaged.

    Secure your Pocket Watch - Always make sure your pocket watch is secured by a fob, lapel or belt loop to avoid dropping your watch and causing accidental damage.

    Please remember these points to maintain the longevity of your pocket watch

  • Troubleshooting Damaged Pocket Watches

    I think I have overwound my Pocket Watch

    This is a common query but it is very difficult to over wind a watch so to speak as the movements can't be overwound internally, however you must be careful not to force the watch past the natural winding point as this can cause damage to internal parts.

    When you feel like this has happened it could point to a separate issue.

    My pocket watch does not fully wind up

    1) It's possible there is a broken winding mechanism

    In this instance you will need to have the watch inspected by an experienced watchmaker or reputable jewellers for full diagnosis as this could point to other possible damage but generally repairs can be made.

    2) Your watch may have a broken mainspring

    When winding the watch you may notice a little resistance and you may hear it click periodically as you wind it which is the releasing of the tension you can feel. In this instance the mainspring will be more than likely damaged and in need of replacement.

    My pocket watch fully winds and then ticks momentarily but then stops

    One of the following three reasons may be the cause:

    1) Your Pocket Watch needs servicing

    The movement here may well just need servicing as over time the pivot areas can become sticky or clogged and seize up. A relatively easy fix by having it professionally cleaned by an experienced watchmaker or reputable jewellers. 

    2) Your Pocket Watch has damaged or shattered jewels

    The jewels may stay in place even when they are broken or damaged or they may come loose. Depending on what happens the pocket     watch may run for a while before stopping. The problem jewels need to be replaced by a watchmaker or reputable jewellers.

    3) Escapement Issues

    Escapement results when the movement is not correctly aligned or the watch has suffered from chipped or skewed stones that can cause the watch to stop running.  Escapement is difficult to diagnose and would need to be inspected by a watchmaker.

    My pocket watch fully winds but doesn't tick. (Causes are different based on the balance wheel, see below)

    The following are potential causes if the balance wheel inside the watch swings freely when you encourage it:

    What is the balance wheel? 'The balance wheel is a weighted wheel that rotates back and forth returning to its center position by a spiral torsion spring, the balance spring or hairspring'

    1) Your pocket watch needs servicing

    Over time the inner workings of the watch can become sticky and the pivot points can seize up so it will need to be inspected by an experienced watchmaker or reputable jewellers.

    2) You may have damaged or missing impulse jewels

    The balance within your watch may not be engaging the pallet fork correctly and the impulse jewel will need to be replaced if this is the case.

    3) The pallet jewels inside your pocket watch may be broken or missing

    In this case the pallet fork is unable to engage the escapement properly resulting in the pallet jewels needing to be replaced.

    4) The watch may have bent gear cogs or pinions (a gear with a small number of teeth)

    If this has happened the watch will have seized due to the issue with the gear train. The gear train should be inspected by by an experienced watchmaker for problems where they will be able to replace them.

    5) Your watch has damaged or shattered jewels

    The problem jewels need to be replaced by a watchmaker or reputable jewellers.

    The following are potential causes if the balance wheel inside the watch swings freely when you encourage it:

    'The balance wheel is a weighted wheel that rotates back and forth returning to its center position by a spiral torsion spring, the balance spring or hairspring'

    6) Your watch may have a broken balance staff

    If this is the case then you will need to have the watch staff replaced. 

    7) Your watch may have whats known as a collision issue

    Collision occurs when parts of your watch rub against other parts preventing free movement, Typically the hairspring or balance wheel/screws are the culprit and should be inspected by by an experienced watchmaker 

    8) Your watch has a bent or damaged hairspring

    The hairspring is responsible for the correct movement of the balance wheel and this may need to be serviced to repair it or replace the hairspring.

    9) Your watch may have a disengaged or missing hair stud

    The hair stud attaches to the balance wheel and may have disengaged so the hairspring will need to be reattached. If the hair stud is missing then it will need to be replaced.

    10) Your watch may have cracked, shattered or broken jewels

    The jewels may stay in place even when they are broken or damaged or they may come loose. Depending on what happens the pocket watch may run for a while before stopping. The problem jewels need to be replaced by a watchmaker or reputable jewellers.

     

  • Troubleshooting Damaged Watches

    Automatic & Mechanical Watches

    These watches are built to last but should your watch not perform as you expect, the following guidance may help indicate what needs to be done to get it back to its full glory.

    Watch Movement Issues

    My watch has been dropped and has stopped working?

    The most common breakage when a watch is dropped is damage to the balance staff which is the axle of the wheel that is responsible for the ticking noise you hear. If the axle has broken it will need to be replaced by an experienced watchmaker or reputable jeweller.

    My automatic watch stops when I take it off my wrist?

    First of all this is a common issue with automatic watches and could point to a couple of things. An automatic watch winds itself transferring the energy of movement into the watch to do so.  They require a good amount of activity to wind up fully and a lot of the time there may not have been enough activity to have the watch fully wound as the watch wouldn't have built up enough power. If you imagine winding a mechanical watch by half a turn and leaving it, that wouldn't last long either.

    If you have been really active and you know for sure its not a lack of movement then the main spring may be the issue as these can become worn and stop working properly after a couple of years and the main spring will need to be replaced.

    Watch Timing Issues

    My mechanical watch is running slow or keeps stopping?

    Most commonly this is due to lubrication inside of the watch. Watches are finely tuned and it doesn't take much to throw them out a little after a few years, just like cars and other machinery they need to be maintained. If your watch is running slow we recommend having your watched serviced by a skilled watchmaker or reputable jewellers.

    My watch keeps running fast and gaining time?

    One of the most common causes of this is the hairspring as over time, lubricants can cause this to stick or if the watch has been dropped, the hairspring may have fallen out of alignment. 

    Its also possible that the watch has become magnetised from a magnetic field. All of these issues can be rectified by a watchmaker or reputable jewellers.

    My automatic watch is running slow 

    Automatic watches need to be wound to start which can be achieved by manually winding it at the crown or by wearing it long enough to wind the mainspring with plenty of movement. If you regularly wear your watch, most automatic watches run for around 36 hours after you take it off so if the watch is fully wound and running slow, this points to the watch needing a spot of maintenance.

    We recommend that you have your movement serviced every few years if you wear it daily, less so if its not always worn and exposed to life.

    I can continuously wind my watch, it never stops winding?

    This probably indicates that the mainspring is damaged. Watches generally have a sticking point that you can sense and feel when the watch is fully wound up so when it allows you to keep on winding, the mainspring will have to be replaced and the rest of the watch will need to be serviced/maintained.

    Watch Dial Issues

    The Crystals keep fogging up?

    The prime suspect here could be the gaskets as they are responsible for making your watch water resistant.  Its also likely that the watch has been exposed to moisture whilst the crown was unlocked. You may even need the gaskets, crown and crystals replacing requiring a complete maintenance overhaul to get it back to it's best.

    The chronograph on my watch doesn't reset?

    Over time most chronograph watches do this and its a common query that can be fixed with a manual reset of the chronograph hand by a watchmaker.

    Quartz Watches

    My watch movement has stopped running? 

    The first thing to check is whether the battery has ran out, this should be the first port of call as most batteries give you two years of accurate timing before starting to wain, especially if your watch has a seconds hand as this is more power hungry.

    The seconds hand is stuck in one spot and just shakes back and forth?

    There can be several things that can cause this which can all be rectified with a service by a watchmaker. Battery powered watches sometimes lack the power to push past any internal obstructions so will need further investigation to see whats causing this to stick.

    My watch works until I put it on and then it stops working? Is it allergic to me?

    As crazy as it sounds this is more common than you think! Watches expand when the temperature becomes hotter and could be the cause as just the heat of our wrist can raise the temperature of the watch that has been programmed to be at maximum efficiency at room temperature.  

    The impacts of expansion can result in damage to the circuitry which will need to be replaced or repaired depending on the severity. Wither way it needs to be inspected by a skilled watchmaker or reputable jeweller.

    My watch stops every day at midnight? 

    The likely issue here is a problem with the mechanism that changes the date inside of the watch which will need to be inspected by a skilled watchmaker or reputable jewellers.

    Timing Issues

    The seconds hand on my watch jumps or skips several seconds as it goes around?

    This is a strong indication that the battery is on its way out as the circuitry detects a weaker battery which causes this erratic behaviour. Consider it to be that your watch is telling you to replace the battery.

    Battery Issues

    My chronograph watch battery regularly runs out?

    Using all the functions on some watches can make them very power hungry, especially using chronograph along with stop watch functionality or just general multifunctional. This is just the nature of some labour intensive watches. If you're only getting a couple of days then this should be queried with the manufacturer as part of your warranty.

    Do I have to replace my watch battery every year?

    No, we wouldn't advise you do as quartz watches detect when the battery is low and alerts you with a jumping seconds hand which is known as end of life feature.  There isn't any harm in replacing the battery every year but there isn't a need to as the watch will advise you when its time to freshen up the power.

    How long do batteries last?

    This varies greatly across batteries but a quartz battery should last at least one year on a multifunction watch or any power hungry watches whilst it will last longer on a watch that only has two hands and no seconds hand.

    Display Issues

    My digital display has gone black?

    This could be the result of the watch being dropped or suffering a major shock where the digital display can become cracked. This is generally not good news as repairs can be expensive and its sometimes more viable to replace the watch.

    If its a high end watch and worthy of the repair, you can send it to your watch manufacturer who will have team of service engineers.

    My digital display is only showing a part of it, I can't see all of the numbers?

    Inside the watch there are little contacts that connect the digital display and these may be damaged or they may have corroded which prevents enough voltage to reach the display so it only partially shows. These can only be repaired by your watch manufacturer and most of the time it would be less expensive to replace the watch unless it has sentimental value or was an expensive purchase and is worthy of the repair costs. 

    Button Issues

    The buttons on my watch are not working, when I push them in they stay pushed in or/and they won't push in at all?

    Push button watches have a stem that moves in and out of a tube within the watch and a tiny spring is responsible for pushing the spring back to its starting position. Dirt can stop this from working along with corrosion and it may just need cleaning or the spring replacing.

     

  • Jewellery Care Guide

    Diamonds

    Well we know that diamonds are a girls best friend and Shirley Bassey thinks they're even forever so if you're lucky enough to have them they should be taken care of. Diamonds are the hardest minerals on our delightful planet, however without appropriate care they can become damaged or weary looking.

    You should clean them regularly if you want to maintain their integrity as the naturally occurring environmental oils, dust and greases even from your own skin can dull their reflection.

    To clean them we recommend a mild detergent with warm water whilst using a soft bristle brush to carefully and gently remove any dirt and grease before rinsing thoroughly and then drying with a jewel cleaning cloth.

    Sometimes diamonds can become lose from where they're set in your jewellery if you don't treat them delicately so take care of them and avoid wearing them during any strenuous activity.

    Avoid washing your diamonds in the sink as plug holes and diamonds are not a good combination even if you think you'll remember. Lets pretend the doorbell rings and you pop to answer it, in the meantime your partner walks into the kitchen and doesn't realise and pulls the plug, waving goodbye to your diamonds... Did I mention we offer insurance? Just kidding, we don't offer insurance.

    Avoid gardening and housework where possible but if you have to do it then remove your diamond jewellery and be careful not to have your diamond ring touching your diamond necklace as they may become scratched, remember this is the hardest mineral on earth so store them separately. All jewellery should be stored seperately ideally to reduce this risk. We recommend a jewellery box or the original packaging your diamond jewellery arrived in.

    Gold

    We all love a bit of Gold and whyever not as it looks beautiful and it always holds its value so is more of just an item of jewellery, its also an investment.

    Gold should be cleaned regularly by being soaked in warm water with a little bit of washing up liquid and a super soft brush if particularly grimey. Your Gold should be dried with a soft lint free cloth and care taken when performing activities risking damage or even losing your jewellery. We hear that a few drops of Gin in the warm water yields outstanding results, we've never tried it but some people swear by it.

    White Gold

    Jewellery made with white Gold is often finished with a rhodium plating as white Gold is described as mellow in colour. this plating should wear well however you would expect that rings and bracelets will suffer more wear and tear than earrings or a necklace. The quality of the white gold will also determine how quickly it may wear and as an example, palladium rich white gold will have a strong natural white base and will wear well with some durability.

    Due tot he plating on white Gold you may will need to have the rhodium plating redone after a few years especially if the item experiences a lot of wear and tear.

    Silver

    Silver can be hammered and changed shape with damaging the material and it is often alloyed with copper to enhance its lifespan as jewellery as over time oxidation will occur causing the silver to look shoddy and dull.

    Silver should be stored in a cool dry place in an acid free tissue, pouch or tarnish free box as it can dull in storage however, using a specialist Silver polishing cloth with liquid polish will bring your silver back to life if it is looking a little tarnished.  

    Its really important that all residues from any cleaning are removed as residue may cause your jewellery to become dull much quicker. Warm soapy water is also fine if you don't have an appropriate Silver cloth.

    Avoid wearing your Silver when you exercise as sweat will tarnish your jewellery and be generally careful what chemicals you may come into contact with especially in household items and your perfume cabinet.

    Platinum 

    Over time your platinum may develop or green or brown film due to oxidation and whilst many people prefer this, if you want it back to its shining best your Platinum can be cleaned with a soft bristled brush in warm water with a drop of washing up liquid or you could go for a specialist platinum cleaning product. 

    If your Platinum jewellery has a problem with any Diamonds or Gemstones set into it you should have it inspected by a reputable jeweller, whilst its also a good idea to have your jewellery inspected every few year to identify any potential issues with Diamonds and Gemstones becoming loose.

    Palladium 

    Palladium won't lose its colour or become tarnished but it can become dull due to every day activities and oil from your skin amongst other chemicals it may come into contact with. Warm water and a mild detergent will bring it back to its full gleam ensuring you thoroughly rinse and dry afterwards.

    If your Palladium jewellery has any Diamonds or Gemstones set you should have it inspected by a reputable jeweller, whilst its a good idea to have your jewellery inspected every once in a while to spot any potential issues. It's important to store your palladium separately avoiding contact with other jewellery items.

    Pearls

    Most of us are familiar with a national advertisement where a boy swims under the water and comes back with a pearl. Well the first thing to note here is to not put your pearls in water, and the same goes for moisturisers, creams and perfume. I know it may sound like an impossible task but Pearls are soft and they should be carefully looked after if you want them to last. 

    To clean your Pearls you will need a specialist cleaning cloth remembering to not put them into water. Make sure that Pearls are worn only when you need to wear them so put them on last and take them off as soon as you're home. They should be stored in a cool dry place in a pouch and then a box to protect any accidental damage.

    Pearls need to be restrung on occasion and this should be done by a reputable jeweller.

    Other Precious Metals

    As with other jewellery types, regular cleaning is essential and all precious metals should be ideally stored separately from each other to prevent accidental damage to diamonds and gemstones or scratches. you should store them in a cool dry place either in a protective pouch and/or in the original packaging. We recommend you avoid doing strenuous activities, however should you need to then remove your jewellery before hand.

     

     

     

  • Metal Buying Guide

    Platinum

    Platinum is 95% pure so doesn't oxidise in the air so you can be sure that the colour won't fade away and you will also have a piece of jewellery that is strong and durable.  

    Platinum will be hallmarked and it has a density that makes it the perfect partner for diamonds and gemstones making platinum an ideal wedding or engagement ring along with high quality earrings and necklaces.

    Gold

    Gold has been around for as long as we can remember and has been prominent in history especially for religious practices and gold wedding rings.  Gold is popular as it can be manipulated into shapes without distorting the metal and you will often find it mixed with other alloys to add extra strength including silver, copper and zinc.

    Gold is measured in carats as we all know and these carats are divided into 24 with pure gold being 24carat gold so something that is 18carat gold is 3/4 gold so to speak with 9 carat gold coming in at around 37% gold. 

    Yellow Gold

    Gold is naturally yellow so whats with yellow gold? Well... Yellow gold comes in at 9, 14 or 18 carats and the colour is influenced by the materials that are added to make up the reminder of the jewellery item.

    White Gold

    White gold has been a popular choice for around 100 years now and is one of the most popular colours of gold jewellery due to its clean and shiny appearance which is a result of the mixing of copper, zinc and palladium and adding that to the gold. 

    Rose Gold

    Rose gold is made by mixing yellow gold with a copper alloy to get a stunning shade and often features in a wide range of jewellery items such as necklaces, bracelets and watches making it a popular modern choice.

    Two Tone

    Two tone gold is a mixture of the three colours such as yellow, white and rose gold.  Two tone can be made up of any two of these gold colours and again allows flexibility in the production of jewellery items to suit every occasion.

    Sterling Silver

    Sterling silver has been used throughout history for a multitude of purposes from jewellery items and money and you will often find it, much like gold, mixed with other metal types to increase its strength and flexibility/colour.  All silver carries a hallmark with 925 being the highest accolade and due to its clean and shiny look, silver is a popular jewellery choice, especially for rings, earrings, necklaces and bracelets.

    Stainless Steel

    Stainless steel is made up of chromium mixed with steel which prevents the steel from rusting giving a long lasting effect and a clean and shiny appearance. Stainless steel is widely used as it allows flexibility for fashion items at a much cheaper cost than real metals which i ideal when you're looking for that accessory you may only wear once or twice.

    Titanium

    Titanium is a very popular material due to its strength and durability whilst it offers the flexibility to be polished in a variety of colours making it ideal for watches and jewellery items. Titanium is a contemporary metal and is often sang about by pop stars in reference to its beauty and strength whilst its also hypoallergenic so does not include any alloys!

    Palladium

    Palladium has a stunning white finish and is becoming a modern popular choice for rings primarily amongst other jewellery items. Palladium can also be added to make white gold and is strong whilst remaining pure preventing it from expanding when exposed to heat so you really get longevity out of palladium so you can see why its as popular as it is.

    Tungsten

    This metal is rarely spoke of unless you're in the darts world but it is 4 times harder than palladium and has s running shine to it making it an obvious and popular choice for rings amongst other jewellery items.

    Cobalt

    Cobalt is a white ally and is often used in rings due to its resistance to wear and tear along with durability and natural protection against corrosion.

    Plating 

    If you take one precious metal and another precious metal and put them together you have plating and the most common form of plating is silver with either gold or rhodium. Plating is often a cover of the outer coat of a jewellery item so you won't find a hallmark.

     

  • A Guide To Our Gemstones

     

    Amethsyt

    Amethyst Earrings

     

    Amethyst is a stunning gemstone that ranges through the purples and violets in colour and is often found in the far east along with Sri Lanka, Brazil and Siberia.

    According to the ancient Greeks, amethyst protected them from drunkennes and it was often used to decorate drinking vessels.

    Amethyst is traditional birthstone of February and is transparent to translucent as you look at it and makes a perfect accompaniment to jewellery.

    A soft brush and some warm mild soapy water will keep it looking delightful.

    amethyst earrings
    Crystal Coin KeeperCrystal

    hot diamonds crystal heart silver coin

     

     

     Crystal is another word that stemmed from the ancient Greeks meaning ice and rock crystal taken from snowflakes, diamonds and salt which all have a similar appearance in their structure with lots of flat sides.

    Crystals are formed in nature whether through a volcano and magma or found inside rocks with the largest crystal ever found being a whopping 18 metres long and 3.5 metres wide weighing 380,000 kg.

    The colours of crystal can vary greatly and healers believe that they posses powers to help us heal.

    Crystal is versatile yet fragile and you will find it everywhere from your dinner wear to your fine wear such as rings and necklaces.

    We recommend a linen cloth and some warm soapy water with a soft brush for a good clean to keep your crystal in tip top condition.

     

    Cubic ZirconiaCubic Zirconia Bracelet

     

    Cubic Zirconia is a synthesised diamond substitute where only a trained eye can really tell that they're not real diamonds and because of this it has become a superbly popular choice as you get the beauty of the diamond without the price!

    Cubic Zirconia is as hard like a diamond and harder than all other gemstones whilst it is also colourless and faultless to look at and before it became popular, people were selling them masqueraded as real diamonds with real diamond prices as who would have known!  

    During the manufacture process cubic zirconia can be tinged with a colour for decorative purposes so expect to see them in green, purple and pinks amongst other colours

    Cubic Zirconia is a delightful alternative to a diamond with the only difference being you know its not a real diamond, but if you asked people to guess, they couldn't, even if they think they can.


    Purple Diamond CharmDiamond

    endless purple diamond charm  


    The word Diamond is taken from the Ancient Greeks and translates to unbreakable or unalterable. This gemstone is so precious and valuable there are institutions set up to grade and certify them.

    You will have heard of the 4 C's which stands for Cut, Clarity, Colour & Carat and this method is used to grade them. The Diamonds fluorescence is also taken into consideration and if it looks lifeless then this can affect the valuation.

    Diamonds are mined which adds to their expense and the most popular jewellery items for Diamonds are engagement and wedding rings although you will find Diamonds on almost all jewellery types.

    Diamonds have been around since at least the 4th century B.C in terms of what we know but as they are a natural mineral formed by the Earth, its likely that they have been used for thousands of years.

    HematiteHematite Geo Bracelet

    Hematite should be the halloween gemstone as the colours range from blacks through to greys and browns and reds. 

    The name was originally taken from the Greek word for blood however we use the Latin variation but essentially, its a blood-red stone, which were most commonly found when naming occurred.

    Hematite became popular in the Victorian period and it is essentially a bi-product of iron when iron is mined so not really a glamorous story for this stone to brag about but you can't argue with its beauty. 

    In a world of crystal meanings, Hematite is believed to protect you whilst helping to keep your feet on the ground and give you an ability to organise your thoughts. 

     

    hematite cooer de lion geo cube bracelet
    Mother of Pearl 33mm CoinMother of Pearl

     

     


    Ah... The mother of the pearl. But what exactly is it?

    Well put simply, its the outer protective coating layer of a pearl and is created by molluscs (think little water snails) which are essentially creatures that have shells and live in water. There are over 20 thousand species of them!

    The material is actually called Nacre which just doesn't sound as nice. These molluscs (shell owners) produce mother of pearl but you won't always find a pearl, so mother of pearl is much more accessible and less expensive than pearls.

    Mother of pearl is translucent in colour, especially when applied thinly and you will find it in colours that are white, grey and silver but its not uncommon to find it in green, blues and red amongst other colours.

    Mother of Pearl is believed to lure prosperity to you whilst offering healing powers and raising your intuition and imagination. 

    OnyxBlack Onyx Dragonfly Necklace

     Onyx is often red or black and looks visually stunning whilst its mythically believed that onyx is the result of cupid hitting the goddess of love venus in the toes resulting in a flow of onyx into the seas.

    You can take from that what you will but Onyx is deemed a protective stone that reduces promiscuity.

    Onyx is also believed to provide vigour and self control and is found in places such as South America, China and Canada to name a few.

    The Romans used onyx as ornamental accompaniments to gold items and interestingly the name Onyx derives from the Greeks and means claw, or fingernail, which sits alongside the mythical belief of its powers of protection. Its also believed to ward of negativity!

     

    hot diamonds black onyx dragonfly necklace
    OpalOpal

    aviv handmade ladies opal stone necklace 

    Opal is a stunning gemstone, although based on its make up its not officially classed by science as a mineral, but more so a mineraloid but we won't go into that right now.

    Opal refracts light and depending on the environment it formed in depends on the degree of light it can refract so it can take on many colours and each one can offer different colour ranges from a clear see through colour right through the colour scale to black! 

    Black opals are the most rare and are a delightful thing to own whereas white and green opals are more commonly found.  Opals are the birthstone of October and is aptly named, again by the Greeks as it translates into changing in colour (opallios) 

    Opals look stunning in any colour and their ability to refract light makes them desirable as they appear slightly different depending on where you are and the lighting.

     

    RhinestoneRhinestone Geo Cube Earrings

     Many moons ago Rhinestone was collected from the river Rhine which gave birth to its name and was made up of rock crystals.  

    Today Rhinestone is made from lead glass which is referred to as crystal glass. Rhinestone is often cut to look like a diamond and is a popular choice for clothing decorations and accessories.

    Rhinestone is essentially quartz which is rock crystals too and its been used for thousands of years to care bow and arrow heads and make ancient lenses to utilise the suns heat for making fire.

    It is believed that Rhinestone or rock crystal improves speech and gives clarity of thought and none of us can deny the crystal ball, used by clairvoyants to see in to the future!

     

    coeur de lion geo cube earrings
    Swarovski CrystalLimited Edition Swarovski Crystal Set

     swarovski necklace and earrings set 


    Swarovski crystals are named so as they are produced in Austria by Swarovski and interestingly is the highest grossing business today where the make jewellery and accessory items as well as the production of optical instruments for industry and they have over 2800 stores across 170 countries!

    In 1892 Daniel Swarovski served an apprenticeship under his father who was a glass cutter and with is new found skills he went on to invent a machine that could cut crystal and he quickly put patent to it.  In 1895 the company was formed and is what you know if it today!

    Today sees them repeatedly come up with innovative ways to enhance jewellery and increase its flexibility when creating new products and is an industry leader.

     

     

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