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FAQs

Please select the subject below and click for more information.
  • About Us

    At Edmonds we offer a wide and wonderful range of Mens, Womens and Childrens Jewellery

    Edmonds has been retailing since 1979, we are committed to offering a wide selection of branded wristwatches, jewellery, pocket watches and gifts we are an official stockist of brands and all our products are 100% genuine. Our buyers are continually looking for new and different designs to keep our website fresh and up to date and to offer our customers something a little different.

    Mens JewelleryWomens Jewellery     Childrens Jewellery 

     

    Fred Bennet Sterling Silver mens necklaceaviv handmade 3 pendant necklace

     

    We endeavour to bring the quality of our high street store to the internet with not only the best prices and quality, but with the highest level of customer service and satisfaction to enable a secure and pleasurable shopping experience within your expected delivery time scale.

    We also offer a stunning selection of 

    GiftsWatchesPocket Watches


    charlie bears walks dogJ&T windmills sterling silver wrist watchJEAN PIERRE OF SWITZERLAND Chrome Double Hunter Dual Dial Moondial Pocket Watch
     

    All orders are dispatched the same working day if ordered before 3pm and engraved orders can be upgraded to priority engraving!

    We use a live stock tracking system, which means if its showing in stock then it is.
     
    We have a bespoke engraving service to offer that personal touch to a special gift.
  • Our Store

    Click here to see a map of our store where you can enter your postcode for directions.

  • Instore Services


    At Edmonds we offer a range of in store services


    Jewellery ServicesEngraving Services     Watch Services 
       
    engraving serviceReplacement Watch Straps

     

    We offer the following services:

    Jewellery cleaning 

    Jewellery repairs

    Stone replacements

    Advice on Jewellery 

     

    We use 4 machines and skilled engravers

    We can engrave most products  

    Pocket watches with flat surfaces can be engraved with images. 

    Engraveable materials are pewter, sterling silver and chrome plated or gold plated stainless steel.


    We offer the following services:

    Replacement batteries for your watch while you wait

    Bracelet adjustments

    Strap replacements, new straps and bracelets

    All repairs and services are guaranteed.

     

     
    We also offer a personalised greetings card service and a car fob replacement service
     
    Please visit us in store at:
     
    Edmonds
    141 Daventry Road
    Cheylesmore
    Coventry
    CV3 5HD
     
    Prices in store may vary from those shown online.
  • Privacy & Security
    When you visit, order or register on www.edmondsjewellers.com we will ask you to input and we will collect personal information from you such as your name, e-mail, billing address, delivery address, telephone number, product selection, credit card or other payment information and a password.
     
    We will keep it on a secure server and we will fully comply with all applicable UK Data protection and consumer legislation currently in force.
     
    We will treat all your personal information as confidential and will not sell or rent this information to third parties.
     
    We may use your personal information to send you promotional information if you wish this to happen.
     
    Occasionally we run out of stock so in order to fulfil your order we may need to share your delivery details with our distribution partners.
     
    You may request details of personal information we hold on you, however a small fee will be payable.
     
    We are committed to protecting your privacy. We constantly review our systems and data to ensure we can offer the best possible service to our customers.
  • Terms & Conditions

    To protect your own interests please read the conditions carefully before you confirm your order. If you are uncertain as to your rights under them or you want any explanation about them please write, phone or email us using the contact data shown on our website before you place the order. 

    YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.

    By placing an order and purchasing goods from www.edmondsjewellers.com you enter into a legally binding agreement with us on the following conditions. You should read and understand these conditions because they affect your rights and liabilities.

    These are the Standard Terms and Conditions of Sale of Edmonds, 141 Daventry Road, Cheylesmore, Coventry. CV3 5HD ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods").Our Vat registration number is 418 866 025. Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form.

    In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below.

    THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.

    1. Interpretation

    1.1 In these Conditions:

    Conditions means the standard Terms and Conditions of sale set out in this document;  

    Contract means the contract for the sale of the Goods;

    Payment Card means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order; 'Delivery Area' means where ever we accept an order from in our checkout.

    'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;

    Information System means a system for generating, sending, receiving, storing or otherwise processing electronic communications;

    Order means any order placed by you with us for the supply of Goods;

    Order Form means the electronic order form completed and submitted electronically by you;

    Regulations means the Consumer Protection (Distance Selling) Regulations 2000;

    'Web Site' our presence on the world wide web, currently accessible via the address www.edmondsjewellers.com.

    1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.

    1.3 Unless the context otherwise requires:-

    1.3.1 words importing the singular shall include the plural and vice versa;

    1.3.2 words importing the masculine gender shall include the feminine gender and vice versa;

    1.3.3 references to persons shall include bodies of persons whether corporate or incorporate.

    1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.

    1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

    2. Basis of the sale

    2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

    2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

    2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.

    2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

    3. Orders

    3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

    3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.

    3.3 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

    3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

    3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

    3.6 We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements

    4. Price of the goods

    4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

    4.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.

    4.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.

    4.4 The total price is inclusive of any applicable value added tax.

    5. Terms of payment

    5.1 Upon providing us with details of the Payment Card and submitting the Order you :

    5.1.1 confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and

    5.1.2 authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

    5.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

    5.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.

    5.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

    6. Delivery

    6.1 Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

    6.2 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

    6.3 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.

    6.4 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

    6.5 Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.

    7. Risk and property

    7.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.

    7.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.

    8. Warranties and liability

    8.1 Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer?s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

    8.2 As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens Advice Bureau.

    8.3 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS

    You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.

    8.4 Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:

    reject the Goods and receive a full refund;

    or have the Goods (or the part in question) replaced free of charge.

    Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:

    replace the Goods (or the part in question) free of charge or

    at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.

    8.5 Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:

    i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

    ii) such loss or damage is not a reasonably foreseeable result of any such breach;

    iii) any increase in loss or damage resulting from breach by you of any term of this contract.

    In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.

    8.6 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.

    8.7 We assume no responsibility for the contents of any other web sites to which this Web Site has links.

    9. Right to Cancel

    9.1 You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price including the original shipping charges to you. This refund will be made within 14 days unless we have agreed otherwise with you.

    9.2 During the cooling off period any cancellation must be given by written notice by either party.

    9.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.

    9.4 The right to cancel this contract will not apply in respect of:

    Personalised Goods or Goods made to your specification

    In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.

    10. Communications

    10.1 Any communication sent electronically by e-mail or otherwise:

    10.1.1 will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;

    10.1.2 will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;

    10.1.3 will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;

    10.1.4 will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.

    10.2 To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.

    11. General

    11.1 Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second class post.

    11.2 The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.

    11.3 No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).

    11.4 If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

    11.5 We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.

    11.6 The headings in these Conditions are for convenience only and will not affect their interpretation.

  • Cookie Policy
    Introduction to Cookies
     
    Cookies are small text files which are stored on your computer to enable you to use our website correctly, we can't track who you are from them, they are there so that it allows you to view and purchase products from our website.
     
    Without cookies you would not be able to purchase items in your basket, save your favourite items to your wishlist or log in to an account on our website.

    You have more than likely used the types of cookie data files we are referring to without even being aware that you have done so.

    What Cookies are used and why do we use them?

    Session Cookie
    The session cookie it the most commonly used cookie of all, it simply allows your browser to remember all the pages you have visited and allows functions such as purchasing though the shopping basket and logging in to your user account to work as effectively as possible, without this these features would not work correctly.

    Google Analytics cookie
    The Google Analytics cookie is used to let us monitor traffic that visits our website. We can't share or provide any information that would be identifiable, it simply allows us to see how easy our site is to view on search engines to monitor how successful our strategy has been for the marketing of our website. To view more information on this please view Google's Privacy Policy.

    YouTube Cookie
    We embed YouTube videos into the website as a more dynamic way for you to learn about our products and services. YouTube uses cookies for remembering your user preferences and to provide links to other videos that are relevant to you. We do not set and cannot access the information in YouTube cookies, for more information, please see YouTube's Privacy Policy.

    WordPress Cookie
    Our website also uses the popular WordPress blogging system, this system also requires the use of a cookie to store information about your page views and whether you're logged in. For more information, please see WordPress's Cookie Policy.

    Agreeing to our Policy
    If you agree with our cookie policy and the usage of the data, then you do not have to do anything further, simply continue using our website as you have been for full functionality of our site. If however you do disagree with our cookie policy and would like to disable the use of cookies on your computer, please follow instructions which are given here: www.allaboutcookies.org.

    Please be aware that should you decide to not allow cookies on your computer, our website will not function as it should do.
  • Is your website secure?

    Yes our website is secured using an Encryped connection through an SSL Certificate. 

    An SSL certificate is a bit of code on the web server that provides security for online communications. When a web browser contacts this web site, the SSL certificate enables an encrypted connection. It’s kind of like sealing a letter in an envelope before sending it through the mail.

    SSL certificates also inspire trust because each SSL certificate contains identification information. When you request an SSL certificate, a third party verifies information and issues a unique certificate to you with that information. This is known as the authentication process.

  • Do you provide a price match service?
    Yes we do. We constantly monitor our prices against our competitors to give you the lowest price possible, so if you find the same product on a UK competitors website and its cheaper, then please send us the details using the form below and we will match that price!
     
    Price Promise Guidelines
     
    We are only able to price promise with UK based websites.
     
    We can only price promise with official dealers of Watches and Jewellery.
     
    We are unable to price promise any products that are in liquidation or in clearance sales.
     
    Postage, Packaging & VAT must be included in the competitor's final price.
     
    The product must be identical to the one we sell and in stock.
     
    We must be able to verify the offer and we reserve the right to refuse any price match request if we would incur a financial loss.
     
    We are unable to attempt to price match against grey market importers and marketplaces including Amazon and eBay along with price comparison sites.
  • How do I know if my order has been processed?

    It will come up on the screen that your order has been successful after you have entered your 3D secure details. You will then receive an order confirmation email and an email once your order has been dispatched.

  • Can I have my order sent to a different address?

    Yes we can deliver to a different address but a signature will always be required upon delivery of the goods, you can select different addresses during the checkout procedure.

    If placing a telephone order your shipping and billing MUST be the same for security reasons, our customer service team will always ask this before taking an order. So we ask if you do require different shipping and billing addresses, please place your order online.

  • Can I have my order personalised?

    Yes we offer a bespoke engraving service for all of our customers, provided the products are engraveable. For full details on Engraving please visit the Engraving section of our website.

  • Do you deal with corporate orders?

    Yes we do deal with corporate orders. Our corporate service is an ideal way to give clients or work colleagues a gift that will make an impression. 

    Please contact us on 02476 501002 where our customer care team will help you manage corporate gifting with ease and convenience.  

  • How can I pay for my order?

    We accept Switch, Delta Visa, MasterCard and Solo. Payment can also be made using your PayPal and Amazon checkout account. Our site is 100% secure with Secpay & MasterCard Secure code.

  • Can I place an order over the telephone?

    Yes, you can contact our experienced Customer Care Team on 02476 501002 between Monday – Friday 9.00am to 5.00pm to place an order.

    If placing a telephone order your shipping and billing MUST be the same for security reasons, our customer service team will always ask this before taking an order. So we ask if you do require different shipping and billing addresses, please place your order online.

    Please note if you are calling to place an order, it would be helpful to note the product codes you require. You can also add the products you require to your shopping bag or create a wishlist in order to view the product codes (which are needed to place an order over the telephone).

  • Can I cancel/change my order?

    If you wish to cancel or change your order please contact us as soon as possible before we dispatch your order.

    If we have already dispatched your order and you no longer require it, you can refuse to sign for your order and it will then be automatically returned to us. We will then take the appropriate action when we receive it back.

  • I have received a faulty item?

    We are very sorry if you have received a faulty item. Please contact our Customer Care team on 02476 501002 and we quickly remedy it for you.

  • What should I do if my purchase becomes faulty later on?

    If your purchase becomes faulty later on and the goods are still within the warranty, they will then need to be returned to the service centre addressed in your guarantee along with your guarantee and reason for returning your item.

    If the product is no longer under warranty please contact the customer care team on 02467 501002

     

  • I have not received my order?

    Once you have gone through the Track and Trace procedure (accessed via your account) and the order has not been delivered in the time specified, we can only replace or refund the order after 21 Working days, and after the post office is happy to clarify that the parcel is lost.

    Alternatively we will send a replacement out immediately at the same cost and your original purchase costs will be refunded after 14 days, this way you will receive your order, as long as we hold current stock of what you have ordered.

  • When will I receive my refund?

    Once we have received your parcel back, please allow up to 10 working days for us to deal with your return and take the appropriate action, whether it be an exchange or refund.

  • Engraving Advice

    Advice

    • A well balanced concise inscription will always produce the best result, but we are happy to engrave your requirements.
    • Practice writing your wording and layout, keep it simple and to the point.
    • Avoid 'From'... & 'To'... format in your inscription it's not a gift card.
    • Capitalize the first letter of each major word.
    • If its a pocket watch try to keep the longest line in the centre.
    • It's a little more discreet and personal to add the inscription to the back of the pocket watch case, don't spoil your item by adding too much text front and back.

    Information

    • Once an order has been engraved it cannot be cancelled.
    • We do not refund or exchange engraved items.
    • It is the customer's responsibility to ensure all information provided is accurate and complete.
    • Inscriptions are centered within the text area.
    • We do not mix font styles as this is not pleasing on the eye.
    • Inside pocket watch case cover engraving is not possible, we only engrave on the front and back outer cases.
    • Engraving may not appear exactly as pictured in terms of look and size.
    • We reserve the right to make minor changes, if the details submitted are totally inappropriate we may contact you with our recommendations.
    • Special engraving details should be submitted in the further instructions box during the engraving details process.
    • We try to dispatch all engraved items the same day but can take up to 3 days at peak times. We recommend upgrading to our priority engraving; 3pm is the daily cut-off for same day dispatch.
    • If you have exceptionally urgent delivery requirements we suggest contacting us.
    • We only engrave our own products.
  • UK Delivery Information
    UK Delivery Information
     
    We can only ship to the chosen address provided at the time of your order and depending on which service you choose, we may require a signature upon delivery of the goods.
     
    If you are unable to take delivery of the goods, a delivery advice note will be left advising you of the attempted delivery time/date and details on how and where you can collect your goods.
     
    Delivery OptionDelivery Time Delivery Cost
    5 Working Days Tracked Delivery3-5 Working Days, expect in 3-5 Working Days   Free
    2-3 Working Day Tracked & Signed Usually 48 Hours, expect within 2-3 Days   £2
    1-2 Working Day Tracked & SignedUsually 24 Hours, expect Within 1-2 Days    £3.50
    Special Next Day by 1pmGuaranteed by 1pm Next Working Day*  £6
    Saturday Delivery by 1pmGuaranteed by 1pm Saturday*£10
    Collect In Store - CoventryCollect your order when it's convenient for youFree
     
    *Engraved orders are usually dispatched within 24 hours. 

    Please note that we are unable to deliver to PO Box numbers      
     
    To ensure your order is dispatched the same day choose 'Special Next Day Delivery' or 'Saturday Delivery' and order before 3pm.
     
    Collect in Store 
     
    You can collect in store the same day if you order before 3pm! To collect on Saturday, please order before 3pm Friday.
     
    Dispatch Time
     
    As long as your order is placed before 3.00pm, we aim to dispatch the same day subject to stock and availability.
     
    Orders received after 3.00pm will be dispatched the following working day, (please note that orders will not be dispatched after 3.00pm on a Friday, over the weekend or on bank holidays).
     
    We try our best to meet delivery timescales, however at busy periods such as Christmas there may be a slight delay in the dispatching of your order.
     
    If the item is not in stock please allow up to 28 days for delivery. It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.
     
    Dispatch Notification
     
    Once your order has been dispatched via Royal Mail, you will receive an email which contains a unique tracking number, which will then allow you to track your parcel online through the Royal Mail website.
     
    Late Deliveries
     
    We will always aim to ship all of our orders within the time frame we have specified and on very rare occasions parcels may be lost or arrive to you late.
     
    Lost Deliveries
     
    Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we are able to replace or refund the order after 21 working days and once the post office clarifies that the parcel is lost.
     
    Alternatively we will send a replacement out immediately at the same cost (subject to stock availability) and your original purchase costs will be refunded after 14 days, this way you will receive your order.
     
    Deliveries Undelivered & Returned
     
    You must be available to receive your delivery or arrange prompt collection with your local sorting office. All orders returned to us as marked undelivered can be redelivered but will incur an additional delivery charge.
     
    Channel Islands
     
    If ordering from the Channel Islands, please contact us regarding your refund on VAT, as this will not be automatically deducted at the checkout stage.
  • International Delivery Information
     
    Shipping Locations
     
    Please see further down the page for a list of locations we ship to. If you are trying to purchase something and are unable to find your shipping location country in our checkout system, then please contact us and we will be able to assist you with your query.
     
    Delivery OptionDelivery TimeDelivery Cost
    European Delivery3-5 Working Days, expect in 3-5 Working Days£10
    European Swiss3-5 Working Days, expect in 3-5 Working Days£10
    International Delivery3-5 Working Days, expect in 3-5 Working Days£13
     
     

    Dispatch Time
     
    As long as your order is placed before 3.00pm, we aim to dispatch the same day subject to stock and availability.
     
    Orders received after 3.00pm will be dispatched the following working day, (please note that orders will not be dispatched after 3.00pm on a Friday, over the weekend or on bank holidays).
     
    We try our best to meet delivery timescales, however at busy periods such as Christmas there may be a slight delay in the dispatching of your order.
     
    Please note all mechanical timepieces will be put on a 24 hour functionality test before being dispatched.
     
    Dispatch Notification
     
    Once your order has been dispatched via Royal Mail, you will receive an email which contains a unique tracking number, which will then allow you to track your parcel online through the Royal Mail website.
     
    Late Deliveries
     
    We will always aim to ship all of our orders within the time frame we have specified and on very rare occasions parcels may be lost or arrive to you late.
     
    Lost Deliveries
     
    Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we are able to replace or refund the order after 21 working days and once the post office clarifies that the parcel is lost.
     
    Alternatively we will send a replacement out immediately at the same cost (subject to stock availability) and your original purchase costs will be refunded after 14 days, this way you will receive your order.
     
    Deliveries Undelivered & Returned
     
    You must be available to receive your delivery or arrange prompt collection with your local sorting office. All orders returned to us as marked undelivered can be redelivered but will incur an additional delivery charge..
     
    European Shipping Countries

    AlbaniaAustriaBelgium
    BulgariaCroatiaCyprus
    Czech RepublicDenmarkEstonia
    Finland FranceGermany
    GreeceHungaryIreland
    Isle of ManItalyLatvia
    Luxembourg MaltaMacedonia
    MonacoMontenegroNetherlands
    NorwayPolandPortugal
    RomaniaRussiaSerbia
    SlovakiaSloveniaSpain
    SwedenSwitzerlandTurkey
     
    Outside Europe (Rest of the World)
     
    AfghanistanArgentinaArmenia
    ArubaAustraliaBahamas
    BarbadosBosnia-HerzegovinaBrazil
    CanadaChileDominican Republic
    EgyptGibraltarGuam
    Hong KongIndiaIndonesia
    IsraelJapanRepublic of Korea
    MexicoNew Zealand Peru
    PhilippinesSaint LuciaSingapore
    TaiwanThailandUnited Arab Emirates
    United States of America  
     
    Import Duties
     
    Import duties & tax (Vat) is charged at the appropriate rate to all destinations we ship to within the EU.
     
    Import duties & tax (Vat) will be deducted automatically when the billing details are entered into the checkout stage. 
     
    Any additional charges for customs clearance is your responsibility as we have no control and custom policies vary from country to country.
  • Are parcels insured?

    Yes, provided you have gone through the Track and Trace procedure (accessed via your account) and the order has not been delivered in the time specified, we will replace or refund the order after 21 working days if the post-office verifies that the parcel is lost.

    Alternatively, if its urgent, we can send a replacement out to you immediately at the same cost and we will refund your original purchase costs after 14 days, this way you will receive your order, as long as we hold current stock of what you have ordered.

  • How can I track my order?

    Once your order is ready for dispatch, an email will be sent to you with a unique tracking reference which can be traced online at www.royalmail.com

    Please contact our Customer Service team on 02476 501002 if you would like more information.

  • Will I need to sign for my order?

    All orders that are sent out Recorded or Special Delivery will require a signature upon delivery of the goods.

    If you are out, the courier will leave you a 'While you were out' card, which you will need to take to your nearest postal depot to collect your parcel.

    If you do not collect it within a short period of time, then the parcel will be returned back to us.

  • What packaging care is taken?

     All of our products are very carefully packaged and are always sent to you in the official manufacturers packaging when it exists which is around 90% of products.

    We take great care with your items and we thoroughly inspect them before dispatching to you to ensure that we are only sending quality products and nothing has happened during storage.

    We also use a discreet returns address so its not evident what is inside the parcel.  You will notice that the return address states 'Edmonds' with no mention of a jeweller in order to protect the contents.

    When your order arrives it will show no signs of tampering, so if you suspect anything please let us know.

  • How do I return an item for exchange or refund?

    Returns

    We strive to ensure that you are delighted every time you shop with us and occasionally we do understand that you may need to return items.

    To return your order, please send the product back to us with a copy of your invoice and explanation letter with the reason to the return address on your invoice. We recommend using Royal Mail and require you to keep your tracking details.

    A refund can be requested within 28 days of dispatch and to qualify for this the item must be unworn and brand new and returned to us with the original packaging, instructions, and guarantee.

    Exclusions 

    Engraved items cannot be accepted for returns

    Pierced jewellery such as earrings cannot be returned unless they are found to have a manufacturing fault, this is due to hygiene reasons but does not affect your statutory rights.

    If you encounter any problems after 28 days of purchase, please refer to your original guarantee and service centre for returns on faulty items.

    Exchanges

    If you wish to exchange, you need to place a new order through the checkout procedure and return your unwanted item for a full refund.

    Postage

    You are responsible for the cost of returning the item to us.

    If the item is found to be faulty we will refund up to £4.50 towards return postage.

    We recommend all parcels are returned via Royal Mail with adequate insurance cover and for proof of purchase please keep your tracking ID number.

    Once your return has been received by us you will receive an email acknowledging receipt. 

    Refunds

    Please allow up to 10 days for our returns department to refund your account. 

    Please send us the items back to the following address using tracked delivery and in original packaging including guarantee:

    Edmonds

    141 Daventry Road

    Cheylesmore

    Coventry

    CV3 5HD

    Or simply bring your item to our store if you're local - Our opening hours are: Monday - Saturday 9am - 5pm

    In addition to your statutory rights, we offer a refund or exchange on any of our items returned unworn and in their original condition with the original box/guarantees.

    Items Returned within 28 days will qualify for an exchange or a refund.

    For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. 

    For reasons of hygiene Earrings cannot be returned for any reasons unless proven faulty when purchased.

  • How long will it take for my order to be delivered?

    With standard delivery, allow up to 5 working days.

    If you have upgraded your delivery you can expect your order sooner.

    Special Next Day Delivery will be delivered before 1pm the day after ordering, providing the order was placed before 3pm.

    24 Hour Tracked will be delivered within 24 hours of dispatch

    48 Hour Tracked will be delivered within 48 hours of dispatch

    Special Saturday Delivery will be delivered before 1pm on Saturday, providing the order was placed before 3pm Friday.

    For European Delivery allow 3-7 working days. A signature is required.

    For International Delivery allow 6-10 working days. A signature is required.

  • Size Guide
    Ring sizing guide
     
    As a UK company we use UK ring sizing with rings measuring from size A through to Z, with A being the smallest size.
     
    When choosing a ring size please keep in mind that factors such as the design will have an effect on the sizing (rings with a thicker band will make the ring size you need slightly larger compared to a ring of a more narrow band).
     
    This guide allows you to convert the size of your finger into the UK sizing.
     
    Ring Size (UK)AB CDE FGHI
              
    Measurement (mm)37.839.140.441.742.944.245.546.848
              
    Ring Size (UK)JLMNOPQR
              
    Measurement (mm) 48.750.051.252.553.855.156.357.658.9
              
    Ring Size(UK)STUVWXYZ 
              
    Measurement (mm) 60.261.462.764.065.366.667.868.5 
  • Guarantee & Warranty Information

    As we are an authorised stockist, almost all of our products come with a manufacturers guarantee/warranty.

    The duration of these may differ from product to product but will always arrive with a minimum of one years cover.

    In the unlikely event that something goes wrong with your product, please be assured that we will try our best to help you!

     

     

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