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Are parcels insured?

Yes, provided you have gone through the Track and Trace procedure (accessed via your account) and the order has not been delivered in the time specified, we will replace or refund the order after 21 working days if the post-office verifies that the parcel is lost.

Alternatively, if its urgent, we can send a replacement out to you immediately at the same cost and we will refund your original purchase costs after 14 days, this way you will receive your order, as long as we hold current stock of what you have ordered.